Privacy Policy

Happy Hellos Cleaning Co. (“Happy Hellos Cleaning Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, booking cleaning services, communicating with us, or making a payment.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you may have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, schedule or purchase cleaning services, complete a form, communicate with Management, make a payment, or otherwise interact with Happy Hellos Cleaning Co.

This information may include your name, email address, telephone number, service address, billing address, requested service information, appointment details, property information, photographs or descriptions provided in connection with a cleaning service, communications with us, and other information necessary to provide or coordinate your services.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information through cookies or similar technologies.

How We Use Your Information

Happy Hellos Cleaning Co. may use information we collect to provide and manage cleaning services; process bookings, payments, refunds, and transactions; communicate about appointments and service requests; provide quotes and customer support; coordinate services with Crew Members; document services, including applicable before-and-after service documentation; maintain business and transaction records; improve our website, services, and customer experience; prevent fraud or misuse; send service-related communications; send promotional or marketing communications where permitted; and comply with applicable legal, regulatory, tax, accounting, or contractual requirements.

We do not sell customers’ personal information for monetary compensation.

Payment Processing Through Stripe

Happy Hellos Cleaning Co. uses Stripe as a third-party payment processor.

When you make a payment, certain payment and transaction information is provided directly to or processed by Stripe. Depending on the payment method you select, this information may include your name, email address, telephone number, billing address, credit or debit card information, bank or other payment-method information, transaction amount, transaction date, payment status, and other information necessary to authorize and process your transaction.

Stripe processes transaction information to provide payment services and may also use certain information for purposes such as authentication, fraud detection and prevention, security, regulatory compliance, dispute handling, and operation or improvement of its services. Stripe may also share information with banks, card networks, payment-method providers, financial partners, and other entities as necessary to complete or manage a transaction.

Happy Hellos Cleaning Co. does not independently store complete credit or debit card numbers when those payment credentials are collected and processed directly through Stripe. Payment information handled by Stripe is subject to Stripe’s own privacy and security practices.

You can review Stripe’s Privacy Policy for additional information about how Stripe collects, uses, stores, and shares personal information.

Stripe states that its payment infrastructure maintains PCI Level 1 certification under PCI DSS requirements.

Third-Party Service Providers

In addition to Stripe, Happy Hellos Cleaning Co. may use trusted third-party companies and technology providers to help operate our business and website. These may include providers that support website hosting, customer relationship management, scheduling, communications, email or text messaging, accounting, analytics, advertising, payment processing, and other business operations.

We may provide these service providers with information reasonably necessary for them to perform services on our behalf or facilitate services requested by you.

Third-party services may maintain their own privacy policies and data practices. Their collection and use of information may be governed by their respective policies and terms.

Service Photographs and Property Information

Certain Happy Hellos Cleaning Co. services may involve photographs or other documentation of the service area before and/or after cleaning.

These materials may be used for service verification, quality assurance, documenting property conditions, resolving customer concerns, communicating service requirements to Management or assigned Crew Members, and maintaining appropriate business records.

We will not intentionally publish identifiable photographs of a customer’s private residence for advertising or promotional purposes without appropriate permission.

Communications

When you provide your telephone number or email address, we may use that information to communicate with you regarding quotes, bookings, appointment confirmations, reminders, service updates, payment matters, customer-support requests, and other matters related to your relationship with Happy Hellos Cleaning Co.

Where permitted by law and based on your communication preferences or consent, we may also send promotional communications.

You may request to stop receiving promotional communications at any time. Opting out of promotional messages does not prevent us from sending necessary transactional or service-related communications.

Cookies and Website Technologies

Our website may use cookies, pixels, analytics technologies, or similar tools to operate website features, understand website traffic and usage, remember preferences, improve website performance, measure marketing effectiveness, and provide a better website experience.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the operation of some website features.

How We Share Information

We may share personal information when reasonably necessary with service providers and contractors assisting with our operations; assigned Crew Members when information is necessary to perform your scheduled cleaning service; payment processors such as Stripe; professional advisers such as accountants, insurers, or legal advisers; government agencies or authorities when legally required; or another entity in connection with a merger, acquisition, restructuring, sale, or transfer of all or part of the business.

We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Happy Hellos Cleaning Co., our customers, Crew Members, service providers, or others, or to detect or prevent fraud or unlawful activity.

Data Security

Happy Hellos Cleaning Co. uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and transaction records, fulfill legitimate business purposes, resolve disputes, enforce agreements, meet accounting or insurance requirements, and comply with applicable laws and regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our normal business practices and applicable requirements.

Your Privacy Choices

Depending on applicable law and the nature of the information we maintain, you may contact Happy Hellos Cleaning Co. to request access to, correction of, or deletion of certain personal information associated with you.

Some information may need to be retained when required for legitimate business purposes or to comply with legal, accounting, tax, payment, fraud-prevention, dispute-resolution, or regulatory obligations.

For information processed independently by Stripe, requests may also be subject to Stripe’s privacy procedures. Stripe provides privacy tools through its Privacy Portal.

Children’s Privacy

Happy Hellos Cleaning Co.’s website and services are intended for adults arranging residential cleaning services and are not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website. If we become aware that such information has been collected unintentionally, we may take reasonable steps to delete it.

External Websites

Our website may contain links to third-party websites or services. Happy Hellos Cleaning Co. is not responsible for the privacy practices, content, security, or operation of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Changes to This Privacy Policy

Happy Hellos Cleaning Co. may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, third-party providers, or applicable requirements.

When this policy is updated, the revised version will be posted on our website with an updated effective date.

Contact Us

Questions, concerns, or requests regarding this Privacy Policy or information maintained by Happy

Hellos Cleaning Co. may be directed to:

Happy Hellos Cleaning Co.
Tulsa, Oklahoma
Email: [email protected]